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Description :
Police forces around the world engage in a variety of activities. Many of these activities, such as roadblocks, arrests, and increased police presence in problem areas, are reactive, but there are also many proactive measures involved in police work. Both reactive and proactive measures involve a large amount of information, and police officers need to understand vast amounts of knowledge to carry out their normal duties. This amount of information means that police officers also have to be proficient knowledge workers.
Knowledge Management Systems in Law Enforcement: Technologies and Techniques presents the latest research and trends in using knowledge management to aid police activities. The principles and practices presented in this book will help law enforcement professionals find ways to quickly bring vast amounts of knowledge to bear in law enforcement, but will also help prepare the next generation of police officers for a more knowledge-intensive field.
Content :
Table of Contents
Foreword
.............................................................................................. vii
Preface
.................................................................................................. ix
Chapter I
Knowledge in Police
Work .................................................................... 1
Police Knowledge
........................................................................... 3
Knowledge and Evidence
................................................................ 8
Police Leadership
.......................................................................... 10
Police Intelligence
.......................................................................... 11
Agency Theory of Police
Work
...................................................... 13
Police Performance
........................................................................ 14
Ethical Issues
................................................................................. 18
Chapter II
Knowledge Management
.................................................................... 25
Characteristics of Knowledge
........................................................ 26
Knowledge Value Level ................................................................. 30
Identification of Knowledge Needs
................................................ 32
Knowledge Categories
.................................................................. 34
iv
Chapter III
IT in Knowledge Management ........................................................... 45
Knowledge Management Processes
............................................... 49
Knowledge Management Systems
.................................................. 59
Expert Systems
.............................................................................. 63
Chapter IV
Stages of Knowledge Management Systems ..................................... 71
Knowledge Technology Stages
...................................................... 71
Stages-of-Growth Models
............................................................. 72
The KMT Stage Model ................................................................. 78
Chapter V
Officer-to-Technology Systems
.......................................................... 94
Examples of Policing Systems
........................................................ 97
Stages of Policing Technology
........................................................ 99
Police Officers’ Performance and Policing Systems
....................... 101
Policing Technologies
................................................................... 106
Technologies in Cyberspace Against Cybercrime
.......................... 110
Online Crime Reporting
............................................................... 111
Knowledge Acquisition: Thinking Styles
....................................... 112
Investigative Thinking Styles
......................................................... 112
Investigation as Method
............................................................... 114
Investigation as Challenge
............................................................ 118
Investigation as Skill
..................................................................... 121
Investigation as Risk
.................................................................... 126
Thinking Styles and Knowledge Management
............................... 128
Technologies and Techniques
....................................................... 129
Chapter VI
Officer-to-Officer Systems
................................................................ 132
Police Investigations
..................................................................... 135
Computers as a Medium for Communication
................................ 143
Knowledge Acquisition: Interviewing
............................................ 144
The Cognitive Interview
............................................................... 146
Inappropriate Interviewing Practices
............................................. 148
The PEACE Training Approach
................................................... 151
Technologies and Techniques
....................................................... 154
v
Chapter VII
Officer-to-Information Systems
........................................................ 157
Resource-Based Theory of the Organization
................................. 160
Knowledge Categories
................................................................ 168
Knowledge Management Matrix
.................................................. 177
Knowledge Acquisition: Eyewitnesses
.......................................... 178
Event Factors
.............................................................................. 181
Witness Factors
........................................................................... 182
Interrogational Factors
................................................................. 183
Perpetrator Factors
..................................................................... 185
True Witness
............................................................................... 186
Technologies and Techniques
....................................................... 186
Chapter VIII
Officer-to-Application Systems
......................................................... 191
Knowledge Application: Offender Profiling
................................... 193
Knowledge Application: Cross+Check
........................................ 200
Senior Investigating Officer Development Program
....................... 203
Decision Support Systems in Law Enforcement
............................ 205
Technologies and Techniques
....................................................... 209
Chapter IX
Police Work in Value Shops .............................................................. 213
The Organization as Value Chain
.................................................. 214
The Organization as Value Shop
.................................................. 214
The Organization as Value Network ............................................. 218
Comparison of Value Configurations
........................................... 219
Police Investigation as Value Shop
............................................... 221
Organizational Knowledge
........................................................... 228
Organizational Culture
.................................................................. 229
The Effective Detective
................................................................ 236
Knowledge Management Systems
................................................ 244
Project Planning
........................................................................... 244
Reconstructing the Past: Sources of Information
............................ 247
Economic Crime Investigation
...................................................... 248
hapter X
Knowledge Management in Law
Firms ............................................ 252
Lawyers as Knowledge
Workers
................................................. 253
Knowledge Categories
................................................................ 255
Knowledge Management Matrix
.................................................. 261
Research Model for Knowledge Sharing
...................................... 266
New Technologies for Legal Work
.............................................. 277
Chapter XI
Policing Research Studies ................................................................. 283
Police Officers’ Professional Knowledge
...................................... 283
Impact of Information Technology in Policing
................................ 291
Archival Study of Eyewitness Statements
...................................... 293
Effectiveness in the Detection of Money Laundering
...................... 300
Investigative Thinking Styles in Singapore
..................................... 302
Investigative Behavior in Norway
................................................. 304
Professional Culture in the Antiterror Police in Norway
................. 306
Comparison of Antiterror and Criminal Investigations
.................... 313
Criminal Investigations as Value Shop
.......................................... 315
Systems for Homicide Investigation
.............................................. 319
Value Shop and
Stages ................................................................ 319
Conclusion
.......................................................................................... 327
About the Author
............................................................................... 330
Index ................................................................................................... 331
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AARON CHATTERJI
