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Table of Contents Preface .................................................................................................. vi Section I: Introduction to ERP and SAP Technology Chapter I Principles, Foundations & Issues in Enterprise Systems .................... 1 John Loonam, University of Dublin, Ireland Joe McDonagh, University of Dublin, Ireland Chapter II An Overview of SAP Technology ........................................................ 33 Linda K. Lau, Longwood University, USA Chapter III Integrating SAP Across the Business Curriculum ............................. 44 Jane Fedorowicz, Bentley College, USA Ulric J. Gelinas, Jr., Bentley College, USA George Hachey, Bentley College, USA Catherine Usoff, Bentley College, USA Section II: Impacts and Challenges of ERP/SAP Systems Chapter IV The Impact of Agile SAP on the Supply Chain ................................... 64 Sue Conger, University of Dallas, USA iv Chapter V B2E SAP Portals: Employee Self-Service Case Study ...................... 90 Andrew Stein, Victoria University, Australia Paul Hawking, Victoria University, Australia David C. Wyld, Southeastern Louisiana University, USA Chapter VI Enterprise Systems and the Challenge of Integrated Change: A Focus on Occupational Communities ............................................ 110 Joe McDonagh, University of Dublin, Ireland Section III: Implementation and Management of SAP Systems: Issues and Challenges Chapter VII A Successful ERP Implementation Plan: Issues and Challenges ... 126 Linda K. Lau, Longwood University, USA Chapter VIII Benefit Realisation with SAP: A Case Study ................................... 135 Graham Blick, Curtin University of Technology, Australia Mohammed Quaddus, Curtin University of Technology, Australia Chapter IX The e-ERP Transformation Matrix .................................................. 158 Colin G. Ash, Edith Cowan University, Australia Janice M. Burn, Edith Cowan University, Australia Chapter X ERP II & Change Management: The Real Struggle for ERP Systems Practices ..................................................................... 179 Paul Hawking, Victoria University, Australia Susan Foster, Monash University, Australia Andrew Stein, Victoria University, Australia Chapter XI SAP R/3 Implementation Approaches: A Study in Brazilian Companies .......................................................................................... 198 Ronaldo Zwicker, University of São Paulo (USP), Brazil Cesar Alexandre de Souza, University of São Paulo (USP), Brazil v Chapter XI SAP R/3 Implementation Approaches: A Study in Brazilian Companies .......................................................................................... 198 Ronaldo Zwicker, University of São Paulo (USP), Brazil Cesar Alexandre de Souza, University of São Paulo (USP), Brazil Chapter XII ERP Systems Management: A Comparison of Large Sized Brazilian Companies .......................................................................... 222 Cesar Alexandre de Souza, University of São Paulo (USP), Brazil Ronaldo Zwicker, University of São Paulo (USP), Brazil Chapter XIII A Critical Success Factor’s Relevance Model for SAP Implementation Projects .................................................................... 240 José Esteves, Universidad Politécnica Catalunya, Spain Joan Pastor, Universidad Internacional de Catalunya, Spain Chapter XIV A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government ....................................................................................... 262 She-I Chang, Queensland University of Technology, Australia Guy G. Gable, Queensland University of Technology, Australia Chapter XV Organizational Knowledge Sharing in ERP Implementation: Lessons from Industry ....................................................................... 288 Mary C. Jones, University of North Texas, USA R. Leon Price, University of Oklahoma, USA v Chapter XI SAP R/3 Implementation Approaches: A Study in Brazilian Companies .......................................................................................... 198 Ronaldo Zwicker, University of São Paulo (USP), Brazil Cesar Alexandre de Souza, University of São Paulo (USP), Brazil Chapter XII ERP Systems Management: A Comparison of Large Sized Brazilian Companies .......................................................................... 222 Cesar Alexandre de Souza, University of São Paulo (USP), Brazil Ronaldo Zwicker, University of São Paulo (USP), Brazil Chapter XIII A Critical Success Factor’s Relevance Model for SAP Implementation Projects .................................................................... 240 José Esteves, Universidad Politécnica Catalunya, Spain Joan Pastor, Universidad Internacional de Catalunya, Spain Chapter XIV A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government ....................................................................................... 262 She-I Chang, Queensland University of Technology, Australia Guy G. Gable, Queensland University of Technology, Australia Chapter XV Organizational Knowledge Sharing in ERP Implementation: Lessons from Industry ....................................................................... 288 Mary C. Jones, University of North Texas, USA R. Leon Price, University of Oklahoma, USA About the Authors .............................................................................. 317 Index ................................................................................................... 325

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