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Table of Contents Preface ................................................................................................. vii Introduction ........................................................................................... ix Ton A. M. Spil, University Twente, The Netherlands Roel W. Schuring, University of Twente, The Netherlands Section I: Quantitative Evaluation Chapter I User Acceptance and Diffusion of Innovations Summarized ............... 1 Ton A. M. Spil, University of Twente, The Netherlands Chapter II Predicting Internet Use: Applying the Extended Technology Acceptance Model to the Healthcare Environment .......................... 13 William R. Chismar, University of Hawaii, USA Sonja Wiley-Patton, Louisiana State University, USA Chapter III Understanding Physician Use of Online Systems: An Empirical Assessment of an Electronic Disability Evaluation System .............. 30 Thomas A. Horan, Claremont Graduate University, USA Bengisu Tulu, Claremont Graduate University, USA Brian N. Hilton, Claremont Graduate University, USA Chapter IV Computer and Stress in Social and Healthcare Industries ................ 61 Reima Suomi, Turku School of Economics and Business Administration, Turku Reetta Raitoharju, Turku School of Economics and Business Administration, Turku Chapter V The UTAUT Questionnaire Items ...................................................... 93 Section II: Qualitative Evaluation Chapter VI Information Systems Success Theoretical Framework ..................... 99 Margreet B. Michel-Verkerke, University of Twente, The Netherlands Ton A. M. Spil, University of Twente, The Netherlands Chapter VII The Dynamics of IT Adoption in a Major Change Process in Healthcare Delivery .......................................................................... 107 Liette Lapointe, McGill University, Canada Lisa Lamothe, Université de Montréal, Canada Jean-Paul Fortin, Université Laval, Canada Chapter VIII Introducing Electronic Patient Records to Hospitals: Innovation Adoption Paths ................................................................................... 128 Reima Suomi, Turku School of Economics and Business Administration, Turku Chapter IX USE IT: The Theoretical Framework Tested on an Electronic Prescription System for General Practitioners ................................ 147 Ton A. M. Spil, University of Twente, The Netherlands Roel W. Schuring, University of Twente, The Netherlands Margreet B. Michel-Verkerke, University of Twente, The Netherlands Chapter X The USE IT Model Case Studies: IT Perceptions in the Multiple Sclerosis, Rheumatism and Stroke Healthcare Chains ................... 177 Margreet B. Michel-Verkerke, University of Twente, The Netherlands Roel W. Schuring, University of Twente, The Netherlands Ton A. M. Spil, University of Twente, The Netherlands Chapter XI USE IT Interview-Protocol ................................................................ 192 Section III: Qualitative and Quantitative Evaluation Chapter XII Combining Qualitative and Quantitative Methods in IS in Healthcare Revisited ......................................................................... 198 Bonnie Kaplan, Yale University, USA Chapter XIII Evaluation of Health Information Systems: Challenges and Approaches ........................................................................................ 212 Elske Ammenwerth, University of Health Sciences, Medical Informatics & Technology, Austria Stefan Gräber, University Hospital of Saarland, Germany Thomas Bürkle, University of Erlangen, Germany Carola Iller, University of Heidelberg, Germany Chapter XIV A Cross-Cultural Framework for Evaluation ................................... 237 Pekka Turunen, Shiftec, Finland Chapter XV Quantitative and Qualitative Methods: Added Value in Evaluating Electronic Patient Records ............................................. 250 Mirjan van der Meijden, Elkerliek Hospital, The Netherlands Chapter XVI E-Health Systems: Their Use and Visions for the Future ............... 281 Pirkko Nykänen, Tampere University, Finland Chapter XVII Assessing E-Health ........................................................................... 294 Nilmini Wickramasinghe, Illinois Institute of Technology, USA Elie Geisler, Illinois Institute of Technology, USA Jonathan Schaffer, The Cleveland Clinic, USA Chapter XVIII The Evaluation Roadmap .................................................................. 324 Elske Ammenwerth, University for Health Sciences, Medical Informatics and Technology (UMIT), Austria Jytte Brender, University of Aalborg, Denmark Pirkko Nykänen, Tampere University Hans-Ulrich Prokosch, University of Erlangen, Germany Michael Rigby, Keele University, UK Jan Talmon, Maastricht University, The Netherlands About the Authors .............................................................................. 330 Index ................................................................................................... 339

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