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Table of Contents Preface ..................................................................................................................... i Section One: COMMUNITY ISSUES Chapter 1. Telecommuting and the Legal Aspects ............................................................... 1 Ian T. Smith, University of East Anglia, UK Yehuda Baruch, University of East Anglia, UK Chapter 2. Teleworking in Ireland: Issues and Perspectives ....................................................................................... 28 Frédéric Adam, University College Cork, Ireland Gregory Crossan, University College Cork, Ireland Chapter 3. TelewerkForum Stimulates Telework in the Netherlands .............................................................................. 50 Kitty de Bruin, TelewerkForum, The Netherlands Chapter 4. Public Communications Infrastructure Support for Telecommuting ............ 59 Joseph R. Bumblis, U S West, USA Section Two: EMPLOYER ISSUES Chapter 5. Success in the International Virtual Office ........................................................ 79 Kirk St. Amant, University of Minnesota, USA Chapter 6. Organizational Compatibility as a Predictor of Telecommuting ..................... 99 Susan J. Harrington, Georgia College & State University, USA Cynthia P. Ruppel, The University of Toledo, USA Chapter 7. Telecommuter Selection: A Systems Perspective ............................................ 118 Janet A. Henquinet, Metropolitan State University, USA Chapter 8. Managing the Virtual Team: Critical Skills and Knowledge for Successful Performance .......................................................... 130 Richard G. Platt, University of West Florida, USA Diana Page, University of West Florida, USA Chapter 9. Case Study of the St. Paul Companies’ Virtual Office for the Risk Control Division ........................................................................... 148 Nancy Johnson, Capella University, USA Section Three: EMPLOYEE ISSUES Chapter 10. The Impacts of Telecommuting on Organizations and Individuals: A Review of the Literature .............................................................................. 163 Alain Pinsonneault, McGill University, Canada Martin Boisvert, S.I.X., Inc., Canada Chapter 11. Making Remote Workers Effective ................................................................ 186 D. Sandy Staples, Queen ’ s University, Canada Chapter 12. Safety and Health in the Virtual Office .......................................................... 213 Jay T. Rodstein, Honeywell Technology Center, USA Katherine S. Watters, Honeywell Technology Center, USA Chapter 13. Telecommuting Experiences and Outcomes: Myths and Realities .......................................................................................... 231 Donna Weaver McCloskey, Widener University, USA About the Authors .............................................................................................................. ... 247 Index .......................................................................................................................... ... 252

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