Book Details
COMPUTER-MEDIATED RELATIONSHIPS AND TRUST : MANAGERIAL AND ORGANIZATIONAL EFFECTS
ISBN 9781599044958
Pages 0
Year 2008
Edition 1
Publisher IGI GLOBAL (IDEA GROUP)
Subject COMPUTER SCIENCE - IT
Description
The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents.
Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships through review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain--such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more--this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.
Content
Table of Contents
Preface
..................................................................................................................................................
viii
Acknowledgment
.....................................................................................................................................
xi
Chapter I
Trust in Computer-Mediated Communications: Implications for Individuals
and Organizations
./.Susan.K..Lippert
......................................................................................................
1
Chapter II
Trust Types and Information Technology in the Process of Business
Cooperation /
Alfonso.Miguel.Márquez-García.
and.Sebastián.Bruque-Cámara
..................................
14
Chapter III
Virtual Teams: The Role of Leadership in Trust Management /
Nabila.Jawadi,.
Mohamed.Daassi,.Michel.Kalika,.and.Marc.Favier
.............................................................................
34
Chapter IV
An Examination of Team Trust in Virtual Environments /
Martha.C..Yopp
..........................................
46
Chapter V
Media and Familiarity Effects on Assessing Trustworthiness: “What Did They
Mean By That?” /
Mark.
A..Fuller,.Roger.C..Mayer,.and.Ronald.E..Pike
..............................................
56
Chapter VI
Designing and Assessing Virtual Assurance: The Role of Computer-Mediated
Technologies in Facilitating High Levels of Trust and Distrust /
Terry.R..
Adler.
and.Michael.Glissmeyer
........................................................................................................................
75
Chapter VII
Trusting Remote Workers /
Beverly.Leeds
.............................................................................................
89
Chapter VIII
Trust in Virtual Multicultural Teams /
Iris.C..Fischlmayr.and.Werner.
Auer-Rizzi
..............................
100
Chapter IX
Building Trust in Networked Environments: Understanding the Importance
of Trust Brokers /
Tom.E..Julsrud.and.John.W..Bakke
........................................................................
117
Chapter X
Trust Building in E-Negotiation /
Noam.Ebner
...................................................................................
139
Chapter XI
Antecedents of Consumer Trust in B2C Electronic Commerce and Mobile
Commerce /
Dan.J..Kim
.......................................................................................................................
158
Chapter XII
Trust in E-Commerce: Risk and Trust Building /
Loon.Wong
.............................................................
176
Chapter XIII
When Is a Duck Not a Duck? When It Is a Euro! Trust-Based Marketing
Communications in Virtual Communities /
Gianluigi.Guido,.M..Irene.Prete,.
and.Rosa.D’Ettorre
..............................................................................................................................
194
Chapter XIV
Overcoming Hurdles to Trust: Infomediaries and Public Records /
Robert.M..Easter.and.Linda.L..Brennan
..............................................................................................
217
Chapter XV
Knowledge Management and Trust in E-Networks /
G..Scott.Erickson.
and.Helen.N..Rothberg
.........................................................................................................................
227
Chapter XVI
When Trust Does Not Matter: The Study of Communication Practices
Between High-Tech Companies and Their Clients in the Environment of Distrust /
Dominika.Latusek
................................................................................................................................
239
Chapter XVII
Establishing Trust in Offshore Outsourcing of Information Systems and
Technology (IST) Development /
Rachna.Kumar
.....................................................................................................................................
253
Compilation of References
...............................................................................................................
267
About the Contributors
....................................................................................................................
299
Index
...................................................................................................................................................
305
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