ORGANIZATIONAL COGNITION AND LEARNING : BUILDING SYSTEMS FOR THE LEARNING ORGANIZATION

Cover of ORGANIZATIONAL COGNITION AND LEARNING

ORGANIZATIONAL COGNITION AND LEARNING : BUILDING SYSTEMS FOR THE LEARNING ORGANIZATION

By (Author)

ISBN 9781599043135

Pages 0

Year 2007

Edition 1

Publisher IGI GLOBAL (IDEA GROUP)

Subject MANAGEMENT

~~Rs 8355.60~~ Rs 6684.48

Description

Managing organizational cognition and learning has been the subject of many studies and publication and is considered a major source of competitive advantage in the knowledge-based economy in knowledge intensive and traditional business. Organizational Cognition and Learning: Building Systems for the Learning Organization addresses the concept of organizing that is centered around collective learning in organizations and on the learning organization paradigm. Organizational Cognition and Learning: Building Systems for the Learning Organization presents a theory of organizational learning based on a model of organizational memory, explaining organizational processes and dynamics through which organizational memory is built and updated. Organizational Cognition and Learning: Building Systems for the Learning Organization provides a methodology and several tools to elicit and map organizational memory contents, based on the analysis and modelization of discourses through qualitative and quantitative techniques, examples of applications, implications for practice, and a research agenda for the development of methodologies and systems for the learning organizations.

Content

iii Organizational Cognition and Learning: Building Systems for the Learning Organization Table of Contents Foreword ........................................................................................................... ix Preface ............................................................................................................. xiv Section.I:. Organizational.Learning Chapter .I Managing.Knowledge.in.the.Cognitive.Organization ................................... 1 The Digital Revolution and the Cognitive Machine ................................. 2 The Digital Revolution and the Cognitive Organization ......................... 5 The Emergence of Knowledge Management ............................................ 7 Filling the Gap Between Knowledge and Learning ............................... 14 Conclusion: Knowledge Management in an Organizational Learning Perspective ........................................................................ 17 Chapter .II Complexity.as.a.Resource .............................................................................. 23 The Experience of Complexity ............................................................... 24 Experiencing Complexity: The Paradoxes ............................................. 28 Coping with Paradoxes Through Learning and Language .................... 31 Learning as the Explanation of Complexity ........................................... 33 Conclusion ............................................................................................. 35 v Chapter .III Organizational. Action:.Persistence.and.Change .......................................... 42 Organizational Action ............................................................................ 43 The Persistence of Organizational Action .............................................. 46 Organizational Change .......................................................................... 48 Organizational Macrocycles: Persistence and Change ......................... 50 Conclusion ............................................................................................. 52 Chapter .IV Collective.Memory .......................................................................................... 56 Organizational Memory: Artifacts and Culture ..................................... 57 The Vestiges of Memory: Organizational Artifacts ................................ 60 Memory and Action ................................................................................ 63 Organizational Memory as a System of Weak Links: The Role of Ambiguity ....................................................................... 66 Conclusion ............................................................................................. 67 Chapter .V The.Paradox.of.Learning ............................................................................... 70 Organizational Artifacts ......................................................................... 71 Artifacts and Action ................................................................................ 73 The Abuse of Memory: Closed Artifacts ................................................ 76 Open Artifacts and Grey Knowledge ...................................................... 77 Conclusion ............................................................................................. 79 Section.II:. The.Emergence.of.Organizational.Learning Chapter .VI The.Construction.of.Shared. World ............................................................... 83 Memory and Organizational Identity ..................................................... 84 The Stabilization of Meaning Through the Social Construction of Reality ........................................................... 85 Routines and Types: Living in a Taken-for-Granted World ................... 87 Conclusion ............................................................................................. 89 Chapter .VII Constructing.Explanations ............................................................................. 93 The Role of Discourse in the Construction of Shared Meaning ............. 94 The Construction of Organizational Memory Through Explanatory Discourse ........................................................ 96 Conclusion: Explanatory Discourse and the Emergence of Organizing ................................................................... 99 v Chapter .VIII Constructing.Grey.Knowledge .................................................................... 104 Maps, Finds, Oracles ........................................................................... 105 Grey Knowledge ................................................................................... 107 Characteristics of Grey Knowledge ..................................................... 109 The Collective Logic of Grey Knowledge ............................................. 111 The Ambiguity of Explanations ............................................................. 113 Meaning and Consensus: Organizational Rhetoric .............................. 114 Conclusion: Explanation and Organizational Learning ...................... 116 Chapter .IX The.Emergence.of.Organizational.Learning .............................................. 120 The Starting Point: Explanatory Discourse ......................................... 121 The MEP Model ................................................................................... 123 The MEP Model in Action: A Case Study ............................................ 125 Conclusion ........................................................................................... 131 Section.III:. Methods.and. Tools.for .the.Learning.Organization Chapter .X Eliciting.Organizational.Discourse .............................................................. 136 Investigating Organizational Memory Through Explanatory Discourse ........................................................................................ 137 A Methodological Proposal for the Analysis of Discourse .................. 138 Eliciting Explanatory Discourse .......................................................... 140 Eliciting Explanatory Discourse Through Interviews: A Practical Example ........................................................................ 142 Conclusion ........................................................................................... 146 Chapter .XI Mapping.Discourses ...................................................................................... 148 Analyzing and Modeling Explanatory Discourse ................................ 149 Mapping Explanatory Discourse ......................................................... 151 Conclusion: Toward Modeling Discourses .......................................... 156 Chapter .XII Modeling.Discourses ..................................................................................... 159 Systems for Learning Organizations: Rhetoric Machines ................... 160 From Discourses to Rhetoric Machines ............................................... 162 Codifying the Uncertainty and the Ambiguity of Verbal Language Through Fuzzy Logic ........................................... 164 v Components of a Verbal Model ............................................................ 167 Fuzzy Reasoning .................................................................................. 169 Fuzzy Multiattribute Techniques .......................................................... 170 An Example of a Linguistic Connective: The Fuzzy Quantifier ........... 172 From Theory to Practice ...................................................................... 173 Chapter .XIII Modeling. Verbal.Judgements ...................................................................... 178 The Fuzziness of Verbal Judgments ..................................................... 179 A Model for the Representation of Verbal Judgment: Logical and Linguistic Truth ............................................................ 181 Properties of the Dual Truth Model ..................................................... 185 The Representation of Judgment Through Fuzzy Scales ...................... 187 How to Aggregate Verbal Judgments ................................................... 189 Conclusion ........................................................................................... 192 Chapter .XIV Modeling.Rules .............................................................................................. 195 Examples of Verbal Models .................................................................. 196 A Verbal Model of Organizational Analysis ......................................... 196 The Representation of Discourses Through a Fuzzy Causal Map ....... 199 Conclusion ........................................................................................... 203 Chapter .XV The.Management.of.Grey.Knowledge. Through.Causal.Maps:. A.Field.Example ............................................................................................ 205 Knowledge Management in Software Development Through Causal Maps ..................................................................... 206 Critical Issues in Formal Methodology Adoption for Software Development ..................................................................... 207 Eliciting and Mappin

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