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Table of Contents Preface ............................................................................................. v Paul Darbyshire, Victoria University, Australia Chapter I Developing Distance Learning Programs: Applied Learnings and Thoughts .................................................................................... 1 Susan A. Baim, Miami University Middletown, USA Chapter II Online Multimedia Educational Application for Teaching Multimedia Contents: An Experiment with Students in Higher Education .......................................................................................... 31 Alcina Prata, Higher School of Management Sciences (ESCE), Portugal Pedro Faria Lopes, Higher Institute of Labour and Business Studies (ISCTE), Portugal Chapter III Building Quality from Satisfaction in Online Learning Using Total Quality Management: A Case Study .................................... 73 Paul Darbyshire, Victoria University, Australia iv Chapter IV The Determinants of Web-based Instructional Systems’ Outcome and Satisfaction: An Empirical Investigation ................. 96 Sean B. Eom, Southeast Missouri State University, USA Michael A. Ketcherside, J. Baer & Associates, USA Hu-Hyuk Lee, Southeast Missouri State University, USA Michael L. Rodgers, Southeast Missouri State University, USA David Starrett, Southeast Missouri State University, USA Chapter V Semi-Adaptive Testing Strategies in a Web-based Generic Tutoring System ............................................................................... 141 Matthias R. Brust, University of Trier, Germany Chapter VI UML-based Modeling of Educational Components for Cooperative Problem-based Learning Situation Design ............... 165 Pierre Laforcade, LIUPPA, France Franck Barbier, LIUPPA, France Chapter VII Assessing the Effectiveness of E-Learning .................................... 192 Vincent F. Kwisnek, E-Learning Developer, Pennsylvania, USA Chapter VIII E-Learners at Risk: The Effect of the Online Learning Environment upon Mid-level Achievers ......................................... 221 Kathryn A. Marold, Metropolitan State College of Denver, USA Wayne Haga, Metropolitan State College of Denver, USA Chapter IX Privacy Policies and Their Negotiation in Distance Education ..... 237 George Yee, National Research Council Canada, Canada Larry Korba, National Research Council Canada, Canada About the Authors ............................................................................ 265 Index ................................................................................................. 270

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