Content :
Preface
PART 1: Elements of Technical Communication
1 Communicating in the Technical Workplace
2 Readers and Contexts of Use
3 Working in Teams
4 Ethics in the Technical Workplace
PART II: Genres of Technical Communication
5 Letters, Memos, and E-mails
6 Technical Descriptions and Specifications
7 Instructions and Documentation
8 Proposals
9 Activity Reports
10 Analytical Reports
11 Starting Your Career
PART III: Researching, Designing, Presenting
12 Researching and Research Methods
13 Designing Documents and Interfaces
14 Creating and Using Graphics
15 Preparing and Giving Presentations
Appendixes
A Grammar and Punctuation Guide
B Documentation Guide
References
Credits
Sample Documents